Massage Guidelines and Expectations:

• Clients have the responsibility to communicate their preferences, expectations, and concerns. Clients have the right to a clean, safe, and comfortable environment and are treated with consideration, dignity and respect. Clients also have the right to stop a treatment at any time, for any reason.

• For the health and safety of both the client and massage therapist we please ask that you arrive to your appointment in a clean hygienic way.

• Any client with a contagious condition including common cold, influenza, stomach flu, coronavirus, meningitis, shingles, contagious skin conditions, etc. must not come into the office, but call to inform the therapist before scheduled appointment time. Clients may reschedule their appointment after the contagious condition has resolved.

• Dawn Peterson is a licensed massage therapist (LMT) who follows a strict code of ethics. Massage therapy can provide the benefits of enhanced relaxation, stress reduction, reduced pain from muscular tension and spasm, improved circulation and increased range of motion. Massage therapy involves the use of touch, and may at times include the use of oils, lotions, or creams.

• I understand that massage therapists are not licensed to practice medicine and therefore do not diagnose illness or disease; perform spinal manipulations; or prescribe medical treatments. I am aware that massage therapy is not a substitute for medical treatment, medication or diagnosis for any health condition I may have. It is recommended that I pursue appropriate health management for conditions I may have.

• Due to certain contraindications and cautions for massage, the practitioner must be made aware of existing physical and mental conditions. I have informed the massage therapist of all my known physical and medical conditions, and medications. I understand that it is my responsibility to keep the massage therapist updated on any changes in my health status and agree to do so each time I receive massage.

• Client privacy and confidentiality will be maintained at all times.

Arrival

• For your first appointment, please arrive 15 minutes prior to your scheduled appointment time to allow time to complete the initial intake. For all other appointments, please arrive at least 5 minutes before your scheduled appointment time to allow for an unhurried experience.

• Late arrivals may not receive extension of the scheduled appointment and will be expected to pay the price of the session. When given prior notice a client may receive extended time if the schedule allows for it.

Cancellations//No Shows

• Cancellations or rescheduling of an appointment before 24 hours will not be charged a fee.

• We require at least a 24 hour notice to cancel or reschedule an appointment. Clients who cancel an appointment with less than a 24 hour notice will be charged 30% of the price of the scheduled service.

• After the first appointment clients receive one freebie per year to not be charged for a late cancellation fee.

• Client who do not shows will be charged the 50% of the massage service. After 3 no shows clients will no longer be accepted as a client

• We understand that emergencies and illnesses can arise, therefore last minute cancellations due to things such as emergencies, illnesses or inclement weather will generally not result in any missed session charges, however this is to be determined at the practitioner's discretion.

Payment Policy

• Payment is due at the end of service unless other arrangements have been made prior to the treatment.

• We accepts cash and credit card. Tipping is optional and never required.

• Unfortunately we do not accept insurance at this time.

• Failure to pay will prevent you from making future appointments.

No Tolerance Policy

• Only professional massage for relaxation or therapeutic purposes are offered at this massage practice. Massage services will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, sexual advances or requests, threatening speech or behavior, or disrespectful actions or language.

• A session will not be conducted if the client is under the influence of drugs or alcohol.

• If the massage is terminated for any of these reasons, full payment for the scheduled session is still required. Ebb and Flow Massage has the right to involve policy authority and/or legal action.

Draping Policy

• Clients will be appropriately draped with a sheet and/or towel at all times during their massage.

• Only areas of the body that are currently being treated will be exposed.

• The breast and genital areas will always remain draped and are never massaged.

Questions or Concerns

• If you have any questions or concerns please email me at ebbflowpdx@gmail.com.